We will delete or anonymize your personal information upon expiry of the retention period as described above.
If we stop operating some or all of our products or services for special reasons, we will promptly inform you and stop the collection and processing of personal information by the related products or services, and we will delete or anonymize the personal information we hold that is related to the said products or services, unless otherwise required by laws and regulations.
In some cases, we will entrust a third party to process your personal information on our behalf. For example, companies that send text messages or emails and provide technical support on behalf of us.
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These companies can use your personal information solely to provide services to you on our behalf. OPPO may, from time to time, share some personal information with its associated companies and the strategic partners that work with it to provide products and services, in order to provide the products or services you request.
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Your personal information will not be shared with third parties for their marketing or commercial purposes. We will only share personal information that is necessary, and such sharing is restricted to the purpose stated in this Privacy Policy. If we or our affiliates change the use and processing purpose of personal information, we will ask for your authorization again. Sharing with authorized partners: Some of our services will be provided by our authorized partners solely for the purpose of implementing what has been stated in this Privacy Policy.
We may share some of your personal information with our partners to provide better customer service and user experience. Our authorized partners include, but are not limited to, carriers, regional agents of OPPO, logistics companies, cloud service providers, and technical service providers. For example, when you use the Security Center app, a third-party service provider is used to scan your phone for viruses and clear up storage space.
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When analyzing your error logs, we may need to provide your log information to third-party service providers or professional technical service providers of the related apps. If it does not involve the transfer of personal information, we will fully inform you and delete or anonymize all personal information under our control. We will require the above-mentioned third parties to take appropriate confidentiality and security measures to process personal information through agreements or other appropriate means. We will publicly disclose your personal information ONLY in the following situations: After obtaining your explicit consent; or Legal disclosure: Should we be legally required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your or other's safety, investigate fraud or respond to government requests.
We have taken reasonable and feasible technical security and organizational measures to protect the information collected for the services. However, please note that while we have taken reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure. We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data.
We will take all reasonable and practical steps to protect your personal information, including: 1 We will use SSL and other technical means to encrypt many of our services. We will regularly examine our practice of information collection, storage, and processing including physical security measures to prevent unauthorized system access. These employees and external personnel of companies authorized by OPPO need to fulfill strict contractual confidentiality obligations.
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Should they fail to fulfill these obligations, they may be held accountable for legal liabilities or their relationship with OPPO may be terminated. Therefore, we will continue our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your information from unauthorized access, usage or disclosure. For certain specific contents of encrypted data, no one but the user has the right to access them.
In the event of a personal information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc.
We will timely inform you of the relevant situation of the event by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects individually, we will issue an announcement in a reasonable and effective manner. Meanwhile, we will also actively report the handling of the personal information security incident in accordance with the requirements of the regulatory authorities. Below is a list of your legal rights as well as the measures that we take to protect these rights.
Please note that, due to security reasons, we may verify your identity before processing your request. In principle, we do not charge any fees if your request is reasonable. However, based on the actual situation, we may impose a certain fee to cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject requests that are unreasonably repetitive, require disproportionate technical effort for example, developing a new system or fundamentally changing an existing practice , may be detrimental to the legal rights and interests of others, or are very impractical.
In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defense, public health, criminal investigation and other public interests, or if the request may severely impair the legitimate rights and interests of yours or those of other individuals and organizations. We are committed to being open and transparent about how we use your personal information.
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For instance, you may, at any time, log into your account to browse the historical orders placed by you in our official mall. If you are unable to search or access your personal information on your own, or if you encounter any problems while exercising your right to data access, you can request access by contacting our Data Protection Officer at privacy oppo.
Right to correct: If you find that the personal information we processed about you is inaccurate or incomplete, you have the right to have us rectify or amend it. For parts of your personal information, you can directly correct and modify it on the relevant function page of the product or service. For personal information that has not been made available for your modification, you can request correction or supplementation by contacting our Data Protection Officer at privacy oppo.
Right to delete: When you find us collecting or using your personal information in violation of relevant laws, administrative regulations or the privacy policy, you have the right to delete relevant personal information. You may ask us to delete the personal data submitted by you or make them anonymous by contacting our data protection officer via privacy oppo. Right to withdraw consent: To function properly, each service requires some basic personal information please refer to the Section "How we collect and use your personal information" of this Privacy Policy.
For the collection and use of additional personal information, you can grant or withdraw your authorization and consent at any time. If you withdraw your authorization or consent, we will no longer be able to provide you with the corresponding service for which you have withdrawn your authorization or consent. If you withdraw your consent, we will no longer process the corresponding personal information. But your decision to withdraw your consent will not affect the processing of personal information based on your previous consent prior to the withdrawal.
You may change the scope within which we are authorized by you to continue to collect personal information or withdraw your authorization by such action as deleting information or disabling device functions. Right to c omplain: You have the right to file service complaints by contacting online customer service at We will respond within 15 days from the date of receipt of your complaint. If you are dissatisfied with our response, especially if our handling of personal information damages your legal rights, you can also file a complaint or report to the regulatory authorities such as cyberspace administration department, public security organ, administration for market regulation, or file a lawsuit in a court with jurisdiction.
Our products, websites and services are mainly for adults. Children we regard anyone who is under the age of 14 as a child may not use our products without the consent of their parents or guardians.
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For personal information of the children collected with their parents' consent, we will only disclose this information to the extent permitted by law, or with the expressed consent of the parents or guardians, or when it is necessary to do so in order to protect the children concerned. If we discover that we have collected the personal information of a child without having obtained an expressed and verifiable parental consent, we will take steps to delete the relevant data as soon as possible. OPPO websites, products, applications, and services may contain links to third-party websites, products, and services.
You can choose whether to visit or accept websites, products, and services offered by third parties. For example, the "follow us" feature on our official website will guide you to our official social media accounts, where you can find marketing or promotional information posted by OPPO. We have no control over third-party privacy and data protection policies as such third parties are not bound by this Policy. Before you submit personal information to third parties, please read and understand their privacy protection policies.
We reserve the right to update or modify this Privacy Policy from time to time. We will send you notification of updates through different channels.
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For major changes to the Privacy Policy, if you have provided us with an email address, we will notify you via email before the changes take effect, otherwise we will post a notice on our website or send push notifications to you through our devices. This Privacy Policy is subject to adjustments. However, without your express consent, we will not diminish your rights under this Privacy Policy. The products and services of OPPO referenced herein are subject to changes based on the phone models and system versions you use or the requirements of local laws and regulations.
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You shall rely on the products and services used in your phone and system as the final products and services. If you do not agree to the above Privacy Policy, we will not be able to collect and use the information necessary to provide the service, and will not be able to provide you with normal services. You may contact the after-sales staff at the sales store where you have bought your OPPO phone to arrange for return and refund. We will offer you a complimentary return and refund if you have yet to activate the mobile phone, that is, you have yet to insert a SIM card, use the mobile phone, and register a phone username and passcode in the seven days after you have bought the phone, and the state of the mobile phone including but not limited to the external packaging, mobile phone exterior, and internal structure is consistent with the initial state in which you have bought the phone.
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